Mr. Rooter Plumbing of Monterey

Mr. Rooter of Monterey earns reasonably strong marks for professionalism, with a large number of reviewers praising friendly, courteous, and responsive technicians — particularly Nick, Ruben, Kevin, Isaac, and Chuck. However, pricing is a significant and recurring concern: multiple independent reviewers across different years explicitly describe charges as outrageous, far above competitor quotes... Read more

Mr. Rooter of Monterey earns reasonably strong marks for professionalism, with a large number of reviewers praising friendly, courteous, and responsive technicians — particularly Nick, Ruben, Kevin, Isaac, and Chuck. However, pricing is a significant and recurring concern: multiple independent reviewers across different years explicitly describe charges as outrageous, far above competitor quotes, or not transparently communicated upfront, which substantially drags down the pricing dimension. Project completion is generally positive, with most jobs described as finished on time and thoroughly, but there are notable failures including no-shows, missed appointment windows, and at least one case of an incomplete and leaking installation requiring multiple return visits. Experience scores moderately well, with many reviewers praising knowledgeable diagnostics and quality workmanship, but offset by several credible accounts of misdiagnosis, unnecessary upselling, and incomplete technical work. The overall WW Score of 72.1 reflects a company with genuine strengths in customer-facing professionalism but meaningful and consistent weaknesses in pricing transparency and reliability. Read less