Drain Service Technician

Douglas and Drain Service Technician demonstrate strong professionalism with prompt arrival, courteous communication, and quick problem-solving across multiple reviews. Project completion is generally reliable with fast service and cleanup, though one critical failure (no-show after confirming via Yelp) significantly impacts this dimension. Pricing shows mixed signals: some customers praise compet... Read more

Douglas and Drain Service Technician demonstrate strong professionalism with prompt arrival, courteous communication, and quick problem-solving across multiple reviews. Project completion is generally reliable with fast service and cleanup, though one critical failure (no-show after confirming via Yelp) significantly impacts this dimension. Pricing shows mixed signals: some customers praise competitive rates, but one customer experienced undisclosed service charges ($250 initially, negotiated to $200) and warranty issues (clog recurred at 100 days despite 90-day warranty). Technical experience is solid with customers noting thorough solutions beyond basic snaking. The WW Score of 78.2 reflects strong fundamentals undermined by pricing transparency concerns and one serious reliability lapse. Read less