Clifton Plumbing & Heating

Clifton Plumbing shows significant polarization in customer experience. Positive reviews consistently praise technical expertise, responsiveness, and professionalism from technicians like Chaz and Chuck. However, negative reviews reveal serious concerns about owner Chase's communication, follow-through, and customer service demeanor—including rudeness, failure to return calls, and defensive beha... Read more

Clifton Plumbing shows significant polarization in customer experience. Positive reviews consistently praise technical expertise, responsiveness, and professionalism from technicians like Chaz and Chuck. However, negative reviews reveal serious concerns about owner Chase's communication, follow-through, and customer service demeanor—including rudeness, failure to return calls, and defensive behavior when issues arise. Pricing complaints appear in multiple reviews regarding hidden charges (drive time, labor billing), lack of upfront transparency, and rates perceived as unreasonable. Project completion issues include incomplete work, no-shows, and quality problems requiring rework. The company's longevity and family business reputation are offset by a pattern of customer service failures that suggest inconsistent operational standards. Read less