Charlie’s Plumbing & Heating

Charlie's Plumbing shows strong technical competence and generally reliable project completion, with multiple reviews praising Michael and other technicians for skilled workmanship and timely service. However, the company is significantly hampered by serious pricing concerns—multiple reviews document overcharging, inflated hourly rates ($105–$180/hour), excessive markups on parts (200–300%),... Read more

Charlie's Plumbing shows strong technical competence and generally reliable project completion, with multiple reviews praising Michael and other technicians for skilled workmanship and timely service. However, the company is significantly hampered by serious pricing concerns—multiple reviews document overcharging, inflated hourly rates ($105–$180/hour), excessive markups on parts (200–300%), and minimum hour billing practices that customers found unfair. Professionalism is mixed: many reviews highlight punctuality, courtesy, and clean work practices, but several document poor office communication, scheduling errors, dismissive customer service responses, and at least one instance of aggressive upselling (recommending unnecessary toilet replacement). The company's reputation has deteriorated over time, with the most recent negative reviews (2021–2023) citing communication failures and no-shows, while older reviews (2015–2019) were predominantly positive. Read less