Castroville Plumbing & Heating

Castroville Plumbing and Heating presents a deeply divided picture across its review history. On the positive side, many customers praise individual technicians — particularly Jesus, Alonso, Kevin, and Lewis — for punctuality, friendliness, and technical competence, which lifts professionalism and experience scores. However, a significant and recurring pattern of serious complaints drags score... Read more

Castroville Plumbing and Heating presents a deeply divided picture across its review history. On the positive side, many customers praise individual technicians — particularly Jesus, Alonso, Kevin, and Lewis — for punctuality, friendliness, and technical competence, which lifts professionalism and experience scores. However, a significant and recurring pattern of serious complaints drags scores down substantially: multiple reviews describe no-shows, failure to follow up on estimates or warranty reports, abandoned jobs lasting weeks or months, and complete unresponsiveness by phone. Pricing is the most damaged dimension, with multiple detailed reviews citing charges of $980–$1,200 for jobs quoted at $375–$400 elsewhere, and one reviewer describing a $635 charge for a $6 DIY gas cap job — these are not isolated complaints and represent a systemic concern. Project completion is also heavily penalized by repeated accounts of jobs left unfinished, wrong parts ordered and never replaced, and warranty claims deliberately stalled or misreported. Read less