Bracken Plumbing

Bracken Plumbing has a strong base of positive reviews praising professionalism, punctuality, transparent pricing, and technical competence across a large volume of reviews spanning nearly two decades. Pricing is a consistent strength, with multiple reviewers explicitly noting costs well below competitor quotes and no hidden fees. However, a meaningful cluster of serious negative reviews — inclu... Read more

Bracken Plumbing has a strong base of positive reviews praising professionalism, punctuality, transparent pricing, and technical competence across a large volume of reviews spanning nearly two decades. Pricing is a consistent strength, with multiple reviewers explicitly noting costs well below competitor quotes and no hidden fees. However, a meaningful cluster of serious negative reviews — including allegations of taking payment and abandoning jobs, ghosting customers, unlicensed work, a carbon monoxide-leaking furnace installation, and repeated no-shows — significantly depresses scores in professionalism and project completion. These negative reviews are not isolated incidents; they describe a recurring pattern of non-responsiveness and incomplete work attributed primarily to a 'Nick' associated with the business, creating a material reliability concern. The recency of the positive reviews (2024–2025) is encouraging and suggests possible improvement, but the historical misconduct cannot be ignored. Read less