Big Angelo’s Plumbing & Heating

Big Angelo's shows a strongly bifurcated review history: a large volume of enthusiastic 5-star reviews praising fast response, reasonable pricing, and skilled workmanship, contrasted with a meaningful cluster of 1-star reviews citing serious failures in communication, abandoned jobs, shoddy workmanship, and overcharging. Professionalism is significantly dragged down by repeated, credible complaint... Read more

Big Angelo's shows a strongly bifurcated review history: a large volume of enthusiastic 5-star reviews praising fast response, reasonable pricing, and skilled workmanship, contrasted with a meaningful cluster of 1-star reviews citing serious failures in communication, abandoned jobs, shoddy workmanship, and overcharging. Professionalism is significantly dragged down by repeated, credible complaints about unreturned calls, no-shows, and a business identity confusion (Raymond's Handywork appearing on invoices). Project completion suffers from documented cases of incomplete or defective work — including an improperly sheathed water line, a pump installed on the wrong pipe, and an improperly capped abandoned line — as well as a review indicating the business may have closed. Pricing scores moderately: while many reviewers praised affordability and competitive bids, at least two reviews document significant overcharging or lack of pricing transparency. Experience scores somewhat higher due to multiple credible accounts of skilled diagnostics and efficient repairs, but is tempered by documented technical errors on completed jobs. Read less