Albert’s Plumbing & Drain Service

Albert's Plumbing earns strong marks across all four dimensions, with consistent praise for professionalism, responsiveness, and technical skill spanning multiple years of reviews. The office coordinator Raquel is repeatedly cited by name for excellent communication and follow-through, which meaningfully boosts both professionalism and project completion scores. Pricing is mentioned favorably in s... Read more

Albert's Plumbing earns strong marks across all four dimensions, with consistent praise for professionalism, responsiveness, and technical skill spanning multiple years of reviews. The office coordinator Raquel is repeatedly cited by name for excellent communication and follow-through, which meaningfully boosts both professionalism and project completion scores. Pricing is mentioned favorably in several reviews, including one notable instance where a part was provided at no charge to save the customer thousands of dollars. However, one detailed 1-star review from 2017 describes a failed toilet installation, visible shim material, floor damage with no remediation offered, and a dismissive response from management — this credibly drags down scores in professionalism, project completion, and experience, preventing top-tier scores. The negative review is specific, plausible, and internally consistent, and must be weighted seriously despite the otherwise positive pattern. Read less