Valley Pump & Motor Works

This contractor shows strong technical capability and generally completes projects on time, but professionalism is significantly undermined by one detailed negative experience involving poor communication, incorrect service delivery, and lack of follow-up. Three reviews praise responsiveness and punctuality, while one review documents serious lapses in customer service, including hanging up on a c... Read more

This contractor shows strong technical capability and generally completes projects on time, but professionalism is significantly undermined by one detailed negative experience involving poor communication, incorrect service delivery, and lack of follow-up. Three reviews praise responsiveness and punctuality, while one review documents serious lapses in customer service, including hanging up on a customer, failing to clarify service requirements, and ignoring follow-up communications. Pricing concerns are limited to one complaint about a $210 charge for an incomplete service. The WW Score of 73.8 reflects solid execution capability offset by inconsistent customer service standards. Read less