Roto-Rooter Plumbing

This contractor's review set is deeply mixed, with a clear divide between older positive reviews (mostly 2011–2013) and more recent negative reviews (2019–2022). Professionalism is significantly dragged down by multiple accounts of no-shows, missed appointments, poor dispatcher communication, and a manager who dismissed a customer's legitimate complaint. Pricing is a major concern, with severa... Read more

This contractor's review set is deeply mixed, with a clear divide between older positive reviews (mostly 2011–2013) and more recent negative reviews (2019–2022). Professionalism is significantly dragged down by multiple accounts of no-shows, missed appointments, poor dispatcher communication, and a manager who dismissed a customer's legitimate complaint. Pricing is a major concern, with several reviewers explicitly calling out prices as excessive — $325 to snake a drain, $750 for a routine job — and one reviewer finding a competitor $200 cheaper for the same work. Project completion suffers from documented cases of abandoned or incomplete work, a technician arriving without supplies, and a sewer repair job that was done incorrectly and required a second contractor to fix. On the positive side, several older reviews praise individual technicians as knowledgeable, professional, and thorough, which keeps the experience score from falling further. Read less