Navo & Sons

Navo & Sons earns strong marks across all four dimensions from the majority of reviewers, with consistent praise for punctuality, courteous staff, and honest pricing. However, the score is meaningfully pulled down by a cluster of serious negative reviews spanning multiple years, including allegations of incomplete work and non-response (2020 1-star), a deeply concerning account of an elderly widow... Read more

Navo & Sons earns strong marks across all four dimensions from the majority of reviewers, with consistent praise for punctuality, courteous staff, and honest pricing. However, the score is meaningfully pulled down by a cluster of serious negative reviews spanning multiple years, including allegations of incomplete work and non-response (2020 1-star), a deeply concerning account of an elderly widow being upsold from a minor repair to a full $14,000 replumb (2019 1-star), a dishonest pipe-damage cover-up with slow management response (2020 2-star), undisclosed estimate fees (2017 1-star), a failed septic certification that cost a buyer a full system replacement (2017 1-star), and a detailed 2022 2-star review citing multiple communication failures and opaque billing. These negative reviews are specific, credible, and describe systemic issues rather than isolated incidents, warranting significant score reductions particularly in project completion, pricing transparency, and professionalism. The high volume of 5-star reviews does reflect genuine positive experiences, but the severity and specificity of the negative reviews cannot be discounted. Read less