Frank’s Plumbing Repairs

Nelson's Plumbing demonstrates strong overall performance across all measured dimensions. Professionalism is a clear strength, with 26 reviews explicitly praising punctuality, responsiveness, communication, and courteous behavior. Project completion is solid with 18 mentions of timely work and thorough problem-solving, though two significant no-show incidents (2025-01-10 and 2018-07-25) create not... Read more

Nelson's Plumbing demonstrates strong overall performance across all measured dimensions. Professionalism is a clear strength, with 26 reviews explicitly praising punctuality, responsiveness, communication, and courteous behavior. Project completion is solid with 18 mentions of timely work and thorough problem-solving, though two significant no-show incidents (2025-01-10 and 2018-07-25) create notable reliability concerns. Pricing receives consistent praise for fairness and transparency across 11 mentions, with customers frequently noting competitive rates compared to competitors. Technical expertise is well-documented with 15 mentions of skilled diagnostics and quality workmanship. The company's main vulnerability is appointment reliability, evidenced by two separate 1-star reviews citing no-shows despite otherwise strong performance metrics. Read less