Preferred Plumbing & Drain

Preferred Plumbing & Drain has a large and broadly positive review base, with the majority of customers praising individual technicians for being professional, courteous, knowledgeable, and responsive — particularly for emergency and same-day service. However, a persistent and significant minority of negative reviews (spanning the full date range from 2012 to 2025) consistently cite no-show or l... Read more

Preferred Plumbing & Drain has a large and broadly positive review base, with the majority of customers praising individual technicians for being professional, courteous, knowledgeable, and responsive — particularly for emergency and same-day service. However, a persistent and significant minority of negative reviews (spanning the full date range from 2012 to 2025) consistently cite no-show or late appointments, poor communication from dispatch, warranty disputes, and in some cases damage caused by inexperienced technicians that was not properly remediated. Pricing receives mixed signals: many reviewers call rates reasonable or competitive, while others describe bait-and-switch quoting, unexpected charges, and inflated estimates. Project completion is the most penalized dimension, as multiple reviews describe jobs left incomplete, recurring problems after service, and failure to honor warranties or follow up on callbacks. The company's responsiveness to escalated complaints (e.g., manager callbacks, refunds) is noted positively in several updated reviews, but the underlying operational inconsistency prevents a higher score. Read less