Craig Johnson Plumbing

Craig Johnson Plumbing earns strong marks for professionalism, with dozens of reviewers explicitly praising punctuality, friendliness, courtesy, and responsiveness — including same-day and emergency service. Experience scores well overall, with multiple reviewers citing skilled diagnostics and quality workmanship from named technicians like Ivan, Don, Casey, and Joel. However, pricing is a notab... Read more

Craig Johnson Plumbing earns strong marks for professionalism, with dozens of reviewers explicitly praising punctuality, friendliness, courtesy, and responsiveness — including same-day and emergency service. Experience scores well overall, with multiple reviewers citing skilled diagnostics and quality workmanship from named technicians like Ivan, Don, Casey, and Joel. However, pricing is a notable weak point: several reviewers complained of parts marked up 3x retail, $165/hour labor rates, and charges that felt disproportionate to the work performed, pulling the pricing score down significantly despite other reviewers praising fair or competitive pricing. Project completion is moderately strong but is dragged down by a handful of credible complaints describing abandoned work, unresolved callbacks, a non-functioning recirculation system installed in 2021 that was never corrected, and a collapsed septic pipe caused by the crew. The overall WW Score reflects a business with genuine strengths in responsiveness and attitude, but with recurring and credible concerns around pricing transparency and follow-through on complex or warranty-related jobs. Read less