Rossman Plumbing

Rossman Plumbing presents a deeply polarized review profile. Positive reviews frequently praise individual technicians — particularly Steve, Ryan, Dennis, Dale, and others — for punctuality, clear communication, and skilled diagnostics, which lifts the professionalism and experience scores. However, a substantial volume of negative reviews documents serious recurring failures: multiple no-show... Read more

Rossman Plumbing presents a deeply polarized review profile. Positive reviews frequently praise individual technicians — particularly Steve, Ryan, Dennis, Dale, and others — for punctuality, clear communication, and skilled diagnostics, which lifts the professionalism and experience scores. However, a substantial volume of negative reviews documents serious recurring failures: multiple no-shows and rescheduling failures, jobs left incomplete or requiring multiple return visits, work done incorrectly and not corrected, and threatening or rude behavior from staff and management. Pricing is a major liability, with numerous reviewers citing dramatically inflated quotes, lack of invoicing transparency, and charges far exceeding competitors — including one allegation of discounts offered in exchange for positive reviews. Project completion is significantly dragged down by documented cases of abandoned work, unresolved leaks after payment, and failure to honor callbacks. The overall score reflects a company with capable individual technicians but systemic operational and ethical problems that create substantial risk for customers. Read less