R. B. Nelson Plumbing

R.B. Nelson Plumbing has a long history of loyal repeat customers spanning 10–20 years, and many reviews praise Randy and his team as professional, courteous, honest, and fairly priced. However, three significant negative reviews drag scores down meaningfully: one describes a charged-but-unresolved repair, shoddy installation work, and evasive communication; another details a failed drain job th... Read more

R.B. Nelson Plumbing has a long history of loyal repeat customers spanning 10–20 years, and many reviews praise Randy and his team as professional, courteous, honest, and fairly priced. However, three significant negative reviews drag scores down meaningfully: one describes a charged-but-unresolved repair, shoddy installation work, and evasive communication; another details a failed drain job that caused over $1,000 in property damage; and a third reports Randy arriving late, entering without introduction, and a colleague verbally assaulting the customer. Pricing is generally viewed as reasonable or competitive, though one reviewer notes prices are on the higher end, and the 1-star reviewer felt $275 for an ineffective fix was unjustifiable. Project completion is the most penalized dimension, as two reviews explicitly describe jobs that were incomplete or caused downstream damage, and one review notes limited availability after 2pm on Fridays. The majority of reviews are older than 5 years, with only one review from the past 12 months, which limits confidence in the current state of the business. Read less