Quality First Plumbing

Quality First Plumbing has a strong base of loyal, satisfied customers who consistently praise fair pricing, prompt response times, and skilled workmanship across a wide variety of plumbing jobs. However, the review set contains several serious negative reviews that cannot be ignored: one customer describes a plumber abandoning a job mid-Friday to attend a baseball game and leaving the household w... Read more

Quality First Plumbing has a strong base of loyal, satisfied customers who consistently praise fair pricing, prompt response times, and skilled workmanship across a wide variety of plumbing jobs. However, the review set contains several serious negative reviews that cannot be ignored: one customer describes a plumber abandoning a job mid-Friday to attend a baseball game and leaving the household without water for a weekend; another details a contractor (Bob) failing to reconnect multiple drain lines after a trenchless job, causing water damage under the house and then going completely unresponsive; and a third describes a toilet left unseated and uncaulked for over a month despite repeated callbacks. There are also multiple complaints about difficulty reaching the company and poor phone communication. These negative reviews meaningfully drag down professionalism and project completion scores, which is appropriate given the severity of the incidents described. Pricing remains the strongest dimension, with very consistent praise across many independent reviews spanning years. Read less