Find Nearby Plumbers In Riverside, California

The overwhelming majority of reviews across both R&R Plumbing and Professional Plumbing Solutions (PPS) praise professionalism, punctuality, and responsiveness, with many customers citing same-day or next-day service as a standout quality. Project completion scores well overall, with most reviewers confirming jobs were finished correctly and on time, though one review noted a no-show with no response, and another flagged a cancelled appointment with no notice. Pricing is the weakest dimension: while many reviews describe fair and reasonable pricing, there are two credible negative reviews explicitly describing overcharging, hidden fees, and billing inconsistencies that meaningfully drag the score down. Experience is generally rated highly, with multiple reviewers citing skilled diagnostics, quality workmanship, and knowledgeable technicians across a wide range of plumbing tasks. The score is tempered by the presence of a small but notable cluster of negative reviews and some data quality concerns outlined in the flags below.

• MIXED BUSINESS DATA: Reviews appear to cover at least two distinct businesses — 'R&R Plumbing' (Rodney, Kerry, Patrick) and 'Professional Plumbing Solutions / PPS' (Shawn, Eric, Tony, Mark, Larry). These are likely different companies. Scores have been calculated across all reviews as submitted, but the WW Score may not accurately represent either business individually.
• LARGE VOLUME OF ZERO-STAR RATED REVIEWS: Approximately 30+ reviews carry a 0.0 star rating (not 5-star), likely indicating unrated or imported reviews from an older platform. These were treated as usable for qualitative content but their star ratings were excluded from confidence weighting.
• RECENCY IMBALANCE: A significant portion of reviews date from 2011–2014 and are more than 10 years old. These older reviews were given reduced weight. The most recent reviews (2024–2025) are predominantly for R&R Plumbing and are more relevant to current performance.
• NEGATIVE PRICING REVIEW (2021): One reviewer explicitly described being quoted $105/hour but charged $299 for 90 minutes of work, with an unexplained $25 materials surcharge and billing that started from drive time. This is a credible and specific complaint that reduced the pricing score.
• NEGATIVE PRICING/BILLING REVIEW (2014): A second reviewer described being charged $270 for 15 minutes of work after a prior visit cost $112.50, with the technician giving contradictory explanations for the price increase. This further supports a pattern of pricing inconsistency for PPS.
• NO-SHOW COMPLAINT (2024): One reviewer (1-star, September 2024) cleared their day for a 4pm appointment, received no response to texts or calls, and was never served. This is a direct project completion and professionalism failure.
• APPOINTMENT CANCELLATION COMPLAINT (2017): One reviewer (1-star) had a week-out appointment cancelled the night before with no accommodation, requiring them to take time off work. This negatively impacts both professionalism and project completion scores.
• GENERIC PRAISE PATTERN: A number of reviews — particularly older PPS reviews — use very similar language ('prompt, courteous, professional') with minimal specifics. While not conclusive evidence of fake reviews, the repetitive phrasing across dozens of entries warrants mild caution.
• DUPLICATE REVIEW DETECTED: Two reviews dated 2024-03-01 are word-for-word identical (Shawn installing a water heater). Only one was counted in mention tallies.
• BLANK REVIEWS: Several reviews contain no text (only a star rating). These were excluded from dimension scoring as they provide no usable qualitative data.

This WW Score carries moderate-to-high reliability for general trend assessment, but should be interpreted cautiously given that it aggregates reviews from what appear to be two separate businesses, spans over a decade of data with significant recency imbalance, and includes credible negative reviews on pricing and reliability that represent real risk signals for prospective customers.

Lomonaco Coast Plumbing demonstrates strong overall performance with particular excellence in professionalism and project completion. The company excels at punctuality, communication, responsiveness, and technical expertise, with numerous reviews praising specific technicians by name and detailing their professionalism. Project completion is consistently reliable with jobs finished on time and follow-through honored. However, pricing emerges as a notable weakness, with multiple reviews citing high costs, overcharges, and questionable billing practices. While most customers report fair pricing, a meaningful minority report excessive charges and aggressive collection tactics that undermine trust.

• PRICING CONCERNS: Multiple reviews (2024-09-11, 2023-09-25, 2023-08-30, 2023-08-22, 2022-05-24, 2020-10-27, 2016-05-27) explicitly criticize pricing as too high, with specific complaints about $950 charges for cartridge replacement, $550/hour quotes without inspection, $295 diagnostic fees, and $450 quotes for 30-minute jobs. One 1-star review (2022-05-24) alleges the company deliberately performed partial work to generate multiple billing cycles and pressured payment from property managers without owner authorization.
• QUALITY CONTROL INCONSISTENCY: One detailed 3-star review (2022-12-16) from a whole-house re-pipe project documented three separate leaks discovered after crew departure: disconnected shower lines, reversed hot/cold, and incomplete valve replacement. Reviewer questioned whether work was properly inspected before completion.
• COMMUNICATION BREAKDOWN: One 1-star review (2023-08-30) describes owner Mike as 'unprofessional and a jerk' during phone quote, with allegations of rudeness and insults.
• WARRANTY/DOCUMENTATION ISSUES: One 2-star review (2020-10-27) reports still waiting months after water heater installation for promised warranty documentation.
• PATTERN OBSERVATION: Approximately 95% of reviews are 5-star ratings with very positive language. While this reflects genuine satisfaction for most customers, the concentration of 5-star reviews with minimal critical detail, combined with a small cluster of 1-2 star reviews with serious allegations, suggests potential selection bias in review platform or review solicitation practices. However, negative reviews are substantive and specific rather than generic complaints.
• RECENCY NOTE: Most reviews span 2015-2025 with strong representation from past 12 months (approximately 40 reviews from May 2024-May 2025). Negative reviews cluster in 2022-2023 period; more recent reviews (2024-2025) are predominantly positive, suggesting possible service improvements or personnel changes.

This WW Score of 82.1 is reliable for assessing overall contractor quality, supported by 143 usable reviews with HIGH confidence in professionalism and project completion dimensions. However, the pricing score (76.0, MODERATE confidence) should be weighted carefully as it reflects genuine customer concerns about cost fairness, with documented instances of high charges and billing disputes that contradict the company's otherwise strong reputation. Prospective customers should obtain detailed written quotes and clarify billing terms before engagement.

Tri City Plumbing demonstrates strong overall performance driven by exceptional professionalism and reliable project completion. Ramon and his team consistently receive praise for punctuality, responsiveness, friendly demeanor, and quality workmanship across a large sample of reviews. However, pricing emerges as a notable weakness, with multiple customers explicitly citing price gouging, inflated quotes, and aggressive pricing tactics that contradict the company's otherwise positive reputation. The company excels at communication, follow-through, and technical expertise, but the pricing concerns—particularly the detailed complaints about $1,100 quotes for $10 repairs and aggressive follow-up calls—significantly impact overall trustworthiness despite the high volume of satisfied customers.

• PRICING INCONSISTENCY: Multiple explicit complaints about price gouging (reviews from 2022-06-09, 2021-05-15) describe quotes of $1,100 for repairs costing $10-15 in parts. One customer reported Ramon called aggressively to defend the high quote, which damaged trust further.
• CRITICAL SAFETY ISSUE: Review from 2023-03-30 reports improper water heater vent installation that created carbon monoxide hazard. Customer could not reach company for callback, and another plumber confirmed installation was unsafe. This is a serious liability concern.
• MISSED APPOINTMENT: Review from 2022-10-17 documents complete no-show for scheduled 5:00 PM appointment with no communication across 8+ hours.
• EMPTY/MINIMAL REVIEWS: Several reviews contain no text or only 1-2 words (dates 2022-06-09, 2021-06-09, 2020-06-09, 2015-02-11, 2014-12-18), suggesting possible review manipulation or placeholder entries.
• RECENCY BIAS: Majority of reviews are from 2018-2022 (older than 12 months). Only ~15 reviews from 2024-2025. Recent reviews show more pricing complaints, suggesting potential deterioration in value proposition.
• DUPLICATE REVIEWS: Identical review text appears twice (water heater at 8AM quote, professional install by 11AM) on dates 2021-06-09 and 2020-08-13, suggesting possible review duplication.

This WW Score of 82.1 should be interpreted with caution: while professionalism and project completion scores are highly reliable (based on 87 and 72 mentions respectively), the pricing dimension is significantly underdeveloped (only 18 mentions) and shows a stark divide between general satisfaction and specific pricing complaints. The safety issue and missed appointment represent serious red flags that are not fully captured in the numerical score. Customers should expect excellent service quality and responsiveness but should obtain multiple quotes and carefully review pricing before committing, as the company appears to have a pattern of aggressive pricing that contradicts its otherwise professional reputation.

That Handyman Guy demonstrates strong overall performance across all dimensions, with particular strengths in experience/skill level (87.0) and professionalism (86.5). The business shows consistent positive feedback on punctuality, communication, friendliness, and quality workmanship across 99 usable reviews. However, project completion scores are notably lower (78.0) due to three critical no-show/ghosting incidents where customers were left without communication or follow-up. Pricing is consistently praised as fair and reasonable (84.0). The company's responsiveness and technical competence are widely acknowledged, but reliability issues with appointment follow-through and customer communication represent a meaningful vulnerability.

• CRITICAL: Three severe no-show/ghosting incidents detected (Reviews dated 2025-06-05, 2025-05-10, 2020-10-16, 2020-06-23). Customers scheduled appointments or requested quotes and received no response or no-show with no communication. This pattern directly contradicts stated promise to 'return calls within 20 minutes during business hours.'
• SUSPICIOUS REVIEW PATTERN: Multiple empty review texts with 5.0 ratings (4 instances on 2025-06-02, 2024-06-09, 2024-08-13, 2024-12-11) suggest potential fake or placeholder reviews. These provide no substantive data.
• GENERIC PRAISE DETECTED: Several reviews use nearly identical phrasing ('Best handyman in the USA omg this crew does the best work...couldn't be more proud') with minimal specifics, raising authenticity concerns.
• RECENCY CONCERN: While most reviews are recent (past 12 months), the no-show incidents are concentrated in May-June 2025, suggesting a current operational issue rather than historical problem.
• COMMUNICATION INCONSISTENCY: One 2022 review notes difficulty reaching Sarosh due to his son having his phone, indicating potential communication infrastructure gaps despite strong stated responsiveness standards.

This WW Score of 82.1 is reliable for assessing typical project quality and professionalism, but should be interpreted with caution regarding appointment reliability and follow-through—the three documented no-show/ghosting incidents represent a material risk that is not fully captured in the overall score and warrant direct communication verification before booking.

DP Plumbing demonstrates strong overall performance with a WW Score of 82.1, driven primarily by exceptional professionalism (87.5) and competitive pricing (85.0). The company excels in punctuality, communication, and fair pricing across the majority of reviews. However, project completion scores (78.5) are notably lower due to three serious incidents involving no-shows and failure to communicate, which significantly impact reliability perception. Technical expertise and workmanship are consistently praised (86.0), with customers frequently noting quality work and problem-solving ability. The company's strength lies in responsiveness and honest dealings, though operational consistency remains a concern.

• CRITICAL: Three severe negative reviews (2023-02-07, 2022-10-07, 2022-07-09) document no-shows, failure to communicate, and accusations of bait-and-switch tactics. These directly contradict the overwhelmingly positive narrative and suggest operational inconsistency or potential service quality degradation during specific periods.
• SUSPICIOUS PATTERN: Multiple empty reviews (no text, 5-star ratings) on 2021-06-10 and 2018-06-11 suggest possible review manipulation or bulk submission. Four completely blank 5-star reviews on 2021-06-10 and three on 2018-06-11 reduce confidence in data integrity.
• RECENCY CONCERN: Majority of reviews are from 2018-2020 (older than 4 years). Only 8 reviews are from 2024-2025. Recent data is limited, making current service quality assessment difficult.
• DUPLICATE LANGUAGE: Multiple reviews use nearly identical phrasing ('highly recommend,' 'very professional,' 'fair price') which is common but combined with empty reviews raises minor concerns about authenticity.
• INCONSISTENT FOLLOW-UP: One review (2018-04-06) documents two separate no-shows with rescheduling failures, indicating systemic scheduling or communication problems at that time.

This WW Score of 82.1 should be treated with MODERATE-TO-HIGH caution: while the volume of positive data is substantial (97 usable reviews), the presence of three serious negative incidents involving no-shows and communication failures, combined with suspicious empty reviews and heavy skew toward older data (2018-2020), suggests the score may overstate current reliability. The company appears capable of excellent work but has demonstrated operational inconsistency. Prospective customers should verify current responsiveness and confirm appointment details in writing.

Ike's Plumbing demonstrates strong overall performance across all dimensions, with particular strengths in pricing fairness and technical expertise. The company benefits from exceptional long-term customer loyalty (many 15-20+ year relationships) and consistent praise for honesty and reasonable rates. Professionalism scores are solid, with multiple mentions of punctuality, communication, and courteous staff. However, project completion shows slightly lower confidence due to several documented service failures including missed appointments, incomplete work, and customer dissatisfaction with job follow-through. The presence of 4 one-star reviews citing serious issues (missed emergency calls, refusal to complete jobs, unprofessional behavior) tempers what would otherwise be an exceptional score.

• FAKE REVIEW PATTERN DETECTED: Multiple reviews from 2024-06-09 share suspiciously similar phrasing ('very professional,' 'highly recommend,' 'great service') with minimal specific detail. Four reviews on this date contain empty text fields but 5-star ratings, suggesting potential review manipulation.
• CRITICAL SERVICE FAILURES: Four 1-star reviews document serious issues—missed emergency service calls during freezing weather, refusal to complete jobs due to pricing disputes, unprofessional behavior (hanging up on customers, leaving job sites), and incomplete work. These are not minor complaints but represent fundamental business failures.
• RECENCY CONCERN: While recent reviews (2024-2025) are predominantly 5-star, they cluster heavily on 2024-06-09 with generic praise. Older reviews (2012-2020) provide more detailed, specific feedback and appear more authentic. The 2025 reviews lack substantive detail.
• INCONSISTENT SERVICE QUALITY: Reviews reveal significant variation in service delivery—some customers report same-day emergency response; others waited 2.5 hours with no service. This suggests inconsistent operational standards.
• PRICING TRANSPARENCY ISSUE: One 2024 review explicitly states the customer gave a fake 5-star rating to 'make the top of the list' while describing absurd pricing and poor recommendations. This indicates at least one review was deliberately fraudulent.

This WW Score of 82.1 should be treated with MODERATE-TO-HIGH caution. While the company demonstrates genuine strengths in pricing, expertise, and long-term customer relationships (evidenced by 20+ year clients), the presence of documented service failures, suspected review manipulation, and inconsistent operational performance suggests the true score may be 5-10 points lower. The score is reliable for identifying this as a competent, honest plumber with fair pricing, but potential customers should be aware of documented risks around emergency response reliability and job completion follow-through.