Option One Plumbing & Rooter - Rancho Cucamonga

Option One Plumbing receives strong praise for technician professionalism, communication, and same-day responsiveness across a large volume of reviews, which drives its professionalism and experience scores upward. However, a meaningful cluster of 1-star reviews — spanning multiple years — describes serious failures including no-shows, rescheduled appointments, incomplete work, unresolved call... Read more

Option One Plumbing receives strong praise for technician professionalism, communication, and same-day responsiveness across a large volume of reviews, which drives its professionalism and experience scores upward. However, a meaningful cluster of 1-star reviews — spanning multiple years — describes serious failures including no-shows, rescheduled appointments, incomplete work, unresolved callbacks, and warranty disputes, which significantly tempers all dimension scores. Pricing is a notable weak point: while some reviewers cite fair or affordable pricing, multiple credible negative reviews describe aggressive upselling, hidden charges, financing markups, and charges for work not completed. Project completion is similarly mixed — many jobs are described as finished cleanly and on time, but several reviews document work left incomplete, failed inspections, and technicians who did not return to resolve issues. The overall picture is a company with capable individual technicians but inconsistent quality control and customer service at the organizational level. Read less