Klaus & Sons Plumbing, Heating & Air Conditioning

Klaus & Sons demonstrates strong overall performance with a WW Score of 84.2, driven primarily by exceptional professionalism (88.5) and solid project completion (87.0). The company excels in punctuality, communication, technician courtesy, and follow-through on jobs, with 96 reviews explicitly praising these attributes. Experience and technical skill are also well-documented (86.0 across 68 menti... Read more

Klaus & Sons demonstrates strong overall performance with a WW Score of 84.2, driven primarily by exceptional professionalism (88.5) and solid project completion (87.0). The company excels in punctuality, communication, technician courtesy, and follow-through on jobs, with 96 reviews explicitly praising these attributes. Experience and technical skill are also well-documented (86.0 across 68 mentions), with customers frequently noting thorough diagnostics and quality workmanship. However, pricing emerges as a notable weakness (72.0), with 24 reviews citing concerns about high costs, price gouging, and quotes significantly exceeding competitor bids. While most customers accept the premium as justified by quality, several felt overcharged for straightforward jobs. Read less