Flo Star Plumbing and Drain

Flo Star Plumbing demonstrates strong overall performance with a WW Score of 82.1. Professionalism is the standout dimension (88.5), with 68 reviews explicitly praising punctuality, communication, attitude, and responsiveness. Experience scores well at 86.0 across 42 mentions, reflecting consistent recognition of technical skill and problem-solving ability. Project completion (78.0) is the weakest... Read more

Flo Star Plumbing demonstrates strong overall performance with a WW Score of 82.1. Professionalism is the standout dimension (88.5), with 68 reviews explicitly praising punctuality, communication, attitude, and responsiveness. Experience scores well at 86.0 across 42 mentions, reflecting consistent recognition of technical skill and problem-solving ability. Project completion (78.0) is the weakest dimension, driven by three critical failures: a no-show appointment, a refund dispute lasting 6+ weeks, and a misdiagnosis that cost a customer $6,300. Pricing is solid at 84.0, with customers consistently noting fair rates and transparency. The company's strength lies in routine service delivery and customer interaction, but reliability issues on complex jobs and financial follow-through present material concerns. Read less