Big John’s Plumbing - Riverside

Big John's Plumbing earns strong marks for professionalism and experience across a large and diverse review base spanning over a decade, with dozens of customers praising punctuality, courteous technicians, clear communication, and skilled problem-solving. Project completion is generally solid, with many reviews confirming jobs finished same-day or promptly, and at least one notable example of a t... Read more

Big John's Plumbing earns strong marks for professionalism and experience across a large and diverse review base spanning over a decade, with dozens of customers praising punctuality, courteous technicians, clear communication, and skilled problem-solving. Project completion is generally solid, with many reviews confirming jobs finished same-day or promptly, and at least one notable example of a technician honoring warranty work and following up unprompted. However, pricing is the most contested dimension: while many reviewers cite fair or reasonable prices, six negative reviews specifically call out unexpected charges, inflated estimates, a $125 diagnostic fee that was not credited toward repairs, and a $285 pressurization charge far above competitors — pulling the pricing score down meaningfully. Project completion also carries a moderate penalty due to multiple credible complaints about work that failed to resolve the original issue, abandoned jobs, and lack of follow-through on callbacks, which are serious concerns despite being a minority of reviews. Read less