BG’s Plumbing and Rooter

BG's Plumbing and Rooter earns strong scores across all four dimensions, driven by a large volume of detailed, specific reviews spanning 2018–2024. Professionalism is the most frequently cited strength, with dozens of reviewers praising punctuality, responsiveness, same-day availability, respectful conduct, and clear communication. Pricing is consistently described as fair, competitive, and tran... Read more

BG's Plumbing and Rooter earns strong scores across all four dimensions, driven by a large volume of detailed, specific reviews spanning 2018–2024. Professionalism is the most frequently cited strength, with dozens of reviewers praising punctuality, responsiveness, same-day availability, respectful conduct, and clear communication. Pricing is consistently described as fair, competitive, and transparent, with several reviewers noting costs came in below competitors or expectations. Project completion is well-supported, with the vast majority of reviewers confirming their issues were fully resolved — often quickly and on the first visit — including complex jobs like pipe rerouting, AC unit replacement, and water heater installation. Experience scores are also strong, with multiple reviewers specifically highlighting Bernardo's diagnostic skill, creative problem-solving, and willingness to educate customers. One significant negative review (1-star, February 2024) describes property damage caused by improper equipment use, a hostile response to a damage discount request, and alleged worsening of the original issue — this meaningfully tempers the otherwise high scores and is the primary reason scores are not in the 90s. Read less