AccuServe Plumbing & Drain

AccuServe Plumbing & Drain, operated by Mike and his son Shane, earns exceptionally high marks across all four dimensions based on a large and detailed review set spanning 2016–2024. Professionalism is the standout dimension, with dozens of reviewers explicitly praising punctuality, courteous communication, responsiveness, and respectful treatment of customers including vulnerable individuals su... Read more

AccuServe Plumbing & Drain, operated by Mike and his son Shane, earns exceptionally high marks across all four dimensions based on a large and detailed review set spanning 2016–2024. Professionalism is the standout dimension, with dozens of reviewers explicitly praising punctuality, courteous communication, responsiveness, and respectful treatment of customers including vulnerable individuals such as elderly women and those in emergency situations. Pricing scores very well, with the majority of reviewers calling costs 'reasonable' or 'fair,' multiple reviewers noting AccuServe beat competitor quotes, and several instances where Mike proactively advised customers on how to save money or fix issues themselves rather than charging for unnecessary visits — a rare and notable pattern. Project completion is consistently strong, with reviewers describing jobs finished same-day or next-day, no abandoned work, and follow-through even when schedules had to be rearranged. Experience scores high based on numerous accounts of accurate diagnosis, technically complex jobs handled competently (manabloc replacement, hydrojetting, slab leak assessment, tankless water heater servicing), and instances where AccuServe succeeded where other plumbers had failed. One 1-star review raised a concern about a $50 upcharge for a ring during a cartridge replacement job, which slightly tempers the pricing score but does not materially alter the overall picture given the volume of positive pricing evidence. Read less