Absolute Airflow Air Conditioning, Heating and Plumbing

Absolute Airflow (formerly Specialty Air) presents a deeply split profile across its review history. Individual technicians — particularly in earlier years and in recent positive reviews — are frequently praised for professionalism, punctuality, knowledge, and friendliness, which props up the professionalism and experience scores. However, a substantial and consistent volume of negative review... Read more

Absolute Airflow (formerly Specialty Air) presents a deeply split profile across its review history. Individual technicians — particularly in earlier years and in recent positive reviews — are frequently praised for professionalism, punctuality, knowledge, and friendliness, which props up the professionalism and experience scores. However, a substantial and consistent volume of negative reviews spanning 2016 through 2024 documents serious systemic failures: repeated no-shows, broken warranty commitments, poor internal communication, and a pattern of recommending unnecessary or grossly overpriced repairs that multiple customers verified were unneeded via second opinions. Pricing is the weakest dimension, with numerous reviewers explicitly describing inflated quotes, bait-and-switch tactics, high-pressure upselling, and charges for work not performed. Project completion suffers significantly from documented cases of abandoned jobs, unresolved warranty claims, and work left incomplete — including a particularly egregious multi-week warranty failure during a heatwave. The company's earlier incarnation as Specialty Air carried a stronger reputation, but the post-rebrand period shows a marked and well-documented decline in service consistency. Read less