Mike Testa Plumbing

Mike Testa Plumbing has a large and generally positive review base, with the majority of customers praising punctuality, friendliness, and technical competence — particularly from named technicians like Tom, Randy, Patrick, and Franklin. However, a meaningful cluster of negative reviews (approximately 12–14 out of 109) raises serious concerns across all four dimensions: multiple customers repo... Read more

Mike Testa Plumbing has a large and generally positive review base, with the majority of customers praising punctuality, friendliness, and technical competence — particularly from named technicians like Tom, Randy, Patrick, and Franklin. However, a meaningful cluster of negative reviews (approximately 12–14 out of 109) raises serious concerns across all four dimensions: multiple customers report being overcharged, billed for time not worked, sold faulty equipment with repeated failed callbacks, and — critically — being insulted or dismissed by management (including the owner Kyle) when attempting to dispute charges. Project completion is notably impacted by several reviews describing unresolved work, abandoned jobs, or problems made worse by technicians. Pricing is the weakest dimension, with multiple explicit complaints about inflated hourly billing, charging for travel time, and a pricing structure one reviewer described as potentially reaching $760 for one hour of on-site work. The experience dimension scores moderately well overall but is dragged down by at least two reviews describing technicians who lacked knowledge of the equipment they were servicing. Read less