H & R Plumbing and Drain Cleaning, Inc

H&R Plumbing shows a mixed performance profile with significant inconsistency across service quality. Professionalism scores relatively well (72.5) with many customers praising individual technicians like Juan, Eli, and Jose for courtesy and punctuality. However, critical weaknesses emerge in project completion (58.5) and pricing (48.0), where numerous customers report incomplete work, refusal to ... Read more

H&R Plumbing shows a mixed performance profile with significant inconsistency across service quality. Professionalism scores relatively well (72.5) with many customers praising individual technicians like Juan, Eli, and Jose for courtesy and punctuality. However, critical weaknesses emerge in project completion (58.5) and pricing (48.0), where numerous customers report incomplete work, refusal to honor callbacks, and aggressive upselling tactics—particularly on water heater installations and code compliance work. The company demonstrates solid technical experience (75.0) when work is completed, but this is undermined by a pattern of incomplete jobs, follow-up failures, and poor office communication. The disparity between positive reviews of individual technicians and negative experiences with management/office staff suggests systemic operational issues. Read less