Baswell Plumbing

Baswell Plumbing has a strong multi-decade track record with the majority of reviewers praising punctuality, professionalism, and technical competence across a wide variety of plumbing jobs. Project completion scores well overall, though one notable review describes a failure to diagnose a pressure issue correctly and poor caulking quality that deteriorated within two weeks, and another describes ... Read more

Baswell Plumbing has a strong multi-decade track record with the majority of reviewers praising punctuality, professionalism, and technical competence across a wide variety of plumbing jobs. Project completion scores well overall, though one notable review describes a failure to diagnose a pressure issue correctly and poor caulking quality that deteriorated within two weeks, and another describes a plumber who never followed up with an estimate after an inspection visit. Pricing is the most contested dimension: while many reviewers praise fair or reasonable rates and the company's refusal to upsell, multiple negative reviews explicitly call out excessive charges, hidden travel-time billing, and a perception that the company prioritizes revenue over customer relationships. Professionalism scores are tempered by two 1-star reviews citing poor customer service and a lack of care for repeat business, as well as the unresolved follow-up complaint. Experience scores are generally high, supported by specific examples of skilled problem-solving, but are modestly reduced by the documented failure to identify a simple rubber restrictor causing low water pressure. Read less