Air One Air Conditioning Heating & Plumbing

Air One receives overwhelmingly positive marks for professionalism, with dozens of reviewers citing friendly, respectful, punctual, and communicative technicians across many years of service. Project completion scores are strong, with most customers reporting jobs finished correctly, on time, and with cleanup performed — including complex multi-day installs. Experience scores are similarly high,... Read more

Air One receives overwhelmingly positive marks for professionalism, with dozens of reviewers citing friendly, respectful, punctual, and communicative technicians across many years of service. Project completion scores are strong, with most customers reporting jobs finished correctly, on time, and with cleanup performed — including complex multi-day installs. Experience scores are similarly high, with technicians like Richard, Elfrid, Ruben, and Immanuel repeatedly praised for diagnosing problems accurately and explaining solutions clearly. However, pricing is a significant drag on the overall score: multiple reviewers across different years (2011, 2014, 2016, 2017, 2020) explicitly complained about overcharging, lack of billing transparency, and in one serious case, alleged deliberate sabotage of a functioning unit to force a sale — though that reviewer later noted the company addressed their concern. These pricing complaints are spread across the review history and cannot be dismissed as isolated incidents, warranting a meaningfully reduced pricing score. Read less