Regina Plumbing Company

Regina Plumbing shows a deeply split profile: a strong core of loyal, satisfied customers praising responsive scheduling, skilled plumbers, and professional on-site conduct, offset by a persistent and serious pattern of billing complaints spanning over a decade. The pricing dimension is the weakest area, dragged down by multiple explicit complaints about undisclosed travel charges, billing for tim... Read more

Regina Plumbing shows a deeply split profile: a strong core of loyal, satisfied customers praising responsive scheduling, skilled plumbers, and professional on-site conduct, offset by a persistent and serious pattern of billing complaints spanning over a decade. The pricing dimension is the weakest area, dragged down by multiple explicit complaints about undisclosed travel charges, billing for time not worked, and hostile office staff responses when customers questioned invoices — a pattern consistent across reviews from 2012 through 2024. Project completion is moderate; while many jobs were finished well and on time, there are documented cases of abandoned work, unresolved callbacks, and at least one customer who took the company to small claims court twice. Professionalism scores reflect the tension between generally well-regarded field plumbers and a consistently criticized office/billing staff whose rudeness is mentioned in numerous independent reviews. Experience scores are relatively stronger, with many reviewers praising technical skill, problem-solving, and thoroughness of individual plumbers like Marvin, Efrain, and Scott. Read less