Dale Plumbing & Heating

Dale Plumbing presents a deeply polarized review profile spanning over 15 years, with a substantial volume of both glowing 5-star and damning 1-star reviews. Positive reviews consistently praise specific technicians — particularly James, Harry, Bob, Juan, and Eric — for punctuality, friendliness, and competent workmanship on straightforward jobs. However, a large and credible body of negative ... Read more

Dale Plumbing presents a deeply polarized review profile spanning over 15 years, with a substantial volume of both glowing 5-star and damning 1-star reviews. Positive reviews consistently praise specific technicians — particularly James, Harry, Bob, Juan, and Eric — for punctuality, friendliness, and competent workmanship on straightforward jobs. However, a large and credible body of negative reviews describes serious recurring issues: fraudulent or undisclosed billing practices, work left incomplete or done incorrectly (especially on gas fireplaces and water heaters), poor follow-through on callbacks, and dismissive or rude office staff when complaints are raised. Multiple reviewers mention small claims court judgments against the company, credit card disputes for unauthorized charges, and at least one reference to a Contractors State License Board investigation. Pricing complaints are numerous and specific, including undisclosed minimum fees, billing from the time the plumber leaves the shop rather than arrival, charging for time spent fetching forgotten tools, and invoices that did not match agreed amounts. Project completion is the most damaged dimension, with multiple reviews describing jobs that were never properly finished, recurring failures after supposed repairs, and outright refusals to return and remedy defective work. Read less