Bay Area Plumbing & Heating

The overwhelming majority of reviews describe deeply negative experiences across all four dimensions. Professionalism is severely damaged by repeated no-shows, ignored phone calls, rude owner behavior, and unresponsive communication documented across multiple independent reviews. Pricing is a major concern, with multiple reviewers citing extreme markups on parts (e.g., a $61 valve billed at $400, ... Read more

The overwhelming majority of reviews describe deeply negative experiences across all four dimensions. Professionalism is severely damaged by repeated no-shows, ignored phone calls, rude owner behavior, and unresponsive communication documented across multiple independent reviews. Pricing is a major concern, with multiple reviewers citing extreme markups on parts (e.g., a $61 valve billed at $400, a $90 thermostat billed at $345) and escalating charges for incomplete or ineffective work. Project completion is the weakest area, with numerous accounts of unfinished installations, abandoned jobs, mechanics liens, and systems that failed to function for years after installation. Experience scores marginally higher only because a small cluster of positive reviews (primarily from 2011–2014) describe competent and knowledgeable work, but these are substantially outweighed by reviews citing misdiagnosis, improper installations, and undertrained technicians. The few positive reviews prevent scores from reaching zero but do not meaningfully rehabilitate the contractor's overall profile. Read less