Southbay Tankless

Ray/South Bay Tankless demonstrates strong technical expertise and workmanship, with multiple reviews praising his skill with tankless systems and complex plumbing repairs. However, professionalism and project completion are significantly undermined by serious issues: multiple customers report being hung up on, failure to show up for scheduled appointments, unwillingness to honor callbacks or refu... Read more

Ray/South Bay Tankless demonstrates strong technical expertise and workmanship, with multiple reviews praising his skill with tankless systems and complex plumbing repairs. However, professionalism and project completion are significantly undermined by serious issues: multiple customers report being hung up on, failure to show up for scheduled appointments, unwillingness to honor callbacks or refunds, and billing disputes over promised free estimates. While positive reviews highlight responsiveness and fair pricing in successful engagements, negative reviews reveal patterns of poor follow-through, communication breakdowns, and customer service failures that substantially lower overall reliability. Read less