Bracy Plumbing, Inc

Bracy Plumbing presents a deeply mixed picture across its review history. The field technician Bill is consistently praised for punctuality, competence, and professionalism, but owner Gordon Bracy is the subject of repeated, serious complaints about rudeness, poor phone communication, and dismissive customer treatment — dragging the professionalism score down significantly. Pricing is generally ... Read more

Bracy Plumbing presents a deeply mixed picture across its review history. The field technician Bill is consistently praised for punctuality, competence, and professionalism, but owner Gordon Bracy is the subject of repeated, serious complaints about rudeness, poor phone communication, and dismissive customer treatment — dragging the professionalism score down significantly. Pricing is generally viewed as fair and transparent by those who mention it, which is a genuine positive. Project completion is a concern: one review describes a pattern of recurring leaks after repairs, a missed estimate scope, and a three-week project delay, suggesting inconsistent follow-through. Workmanship quality is adequate to good in most cases but undermined by at least one instance of a misdiagnosed problem that another plumber had to resolve. Read less