Drain-Aid of Redlands

Rick O'Brien / Drain-Aid Plumbing presents a deeply polarized profile with stark contrasts between loyal long-term customers and dissatisfied clients, particularly those referred through home warranty companies. While experienced customers (dating back to 2003) consistently praise technical skill, fair pricing, and responsiveness, a substantial cluster of negative reviews alleges unprofessional be... Read more

Rick O'Brien / Drain-Aid Plumbing presents a deeply polarized profile with stark contrasts between loyal long-term customers and dissatisfied clients, particularly those referred through home warranty companies. While experienced customers (dating back to 2003) consistently praise technical skill, fair pricing, and responsiveness, a substantial cluster of negative reviews alleges unprofessional behavior, aggressive billing practices, incomplete work, and poor cleanup. Professionalism scores lowest due to repeated complaints of rudeness, profanity, argumentativeness, and lack of courtesy—particularly when customers questioned charges or refused unauthorized work. Pricing shows moderate concern with allegations of price gouging in emergency situations, though some reviews credit fair rates. Project completion is compromised by reports of incomplete repairs, abandoned callbacks, and collateral damage. Technical experience remains the strongest dimension, with consistent acknowledgment of diagnostic skill and problem-solving ability. Read less