Standardized Improvement

This contractor shows a stark polarization in customer experience. Positive reviews (5 older reviews from 2018–2019) praise professionalism, skill, and integrity. However, negative reviews (6 reviews from 2020–2023) consistently cite severe communication failures, missed appointments, no-shows, unresponsiveness to callbacks, and incomplete or defective work requiring customer remediation. The ... Read more

This contractor shows a stark polarization in customer experience. Positive reviews (5 older reviews from 2018–2019) praise professionalism, skill, and integrity. However, negative reviews (6 reviews from 2020–2023) consistently cite severe communication failures, missed appointments, no-shows, unresponsiveness to callbacks, and incomplete or defective work requiring customer remediation. The most recent and detailed review (Dec 2023) documents critical technical failures in septic system installation with dangerous consequences. Project completion is particularly weak, with multiple instances of abandoned work, failure to correct code violations, and attempts to charge customers for fixing their own mistakes. Professionalism is undermined by poor responsiveness and lack of follow-through despite some positive individual technician interactions. Read less