Schuler Plumbing

Schuler Plumbing shows a deeply polarized customer base with stark performance inconsistencies. Positive reviews (primarily from 2016-2022 and recent 2025) consistently praise specific technicians like Ray, Justin, and Tom for friendliness, skill, and emergency responsiveness. However, negative reviews (concentrated in 2021-2024) reveal systemic failures: poor communication, missed appointments, u... Read more

Schuler Plumbing shows a deeply polarized customer base with stark performance inconsistencies. Positive reviews (primarily from 2016-2022 and recent 2025) consistently praise specific technicians like Ray, Justin, and Tom for friendliness, skill, and emergency responsiveness. However, negative reviews (concentrated in 2021-2024) reveal systemic failures: poor communication, missed appointments, unresponsiveness to callbacks, incomplete diagnostics, and aggressive upselling of unnecessary work. Pricing complaints are frequent and severe, with customers reporting charges 2-3x market rates and diagnostic fees that don't apply to work. Project completion suffers from abandoned jobs, refusals to complete work, and follow-up failures. The company appears to deliver excellent service sporadically but fails consistently on accountability and communication. Read less