Mr. Rooter Plumbing of Shasta County

Mr. Rooter Redding has a strong base of loyal, repeat customers who consistently praise responsiveness, same-day service, and punctuality, which drives solid scores in professionalism and project completion. However, multiple detailed negative reviews — including accounts of technicians yelling at customers, storming out of homes, refusing to honor warranties, and charging for work not performed... Read more

Mr. Rooter Redding has a strong base of loyal, repeat customers who consistently praise responsiveness, same-day service, and punctuality, which drives solid scores in professionalism and project completion. However, multiple detailed negative reviews — including accounts of technicians yelling at customers, storming out of homes, refusing to honor warranties, and charging for work not performed — meaningfully drag down the professionalism and pricing scores. Pricing is a notable weak point: several reviewers explicitly described feeling overcharged, quoted inflated prices, or billed for parts and services that did not resolve the problem. Project completion scores moderately well because the majority of jobs described were finished, but a handful of reviews describe abandoned work, unresolved callbacks, and situations left worse than before. Experience scores reasonably well overall, with skilled technicians like Hunter and James receiving specific praise for technical problem-solving, though a few reviews highlight diagnostic failures and improper repairs. Read less