Mr. Rooter Plumbing of Chico

Mr. Rooter receives strong praise across many recent reviews for responsiveness, friendly staff, and professional conduct, with multiple reviewers specifically naming technicians like Andrew, Brandon, Jose, Craig, and Gordon for going above and beyond. However, several credible negative reviews meaningfully drag down all dimensions: complaints include a tripling of prices for repeat jobs, a $9,000... Read more

Mr. Rooter receives strong praise across many recent reviews for responsiveness, friendly staff, and professional conduct, with multiple reviewers specifically naming technicians like Andrew, Brandon, Jose, Craig, and Gordon for going above and beyond. However, several credible negative reviews meaningfully drag down all dimensions: complaints include a tripling of prices for repeat jobs, a $9,000 quote for a repair that turned out to be unnecessary, poor workmanship on a main line repair that caused flooding, a job that ran over time with substandard subcontracted work, and a pattern of poor communication and unreturned calls under what reviewers describe as new ownership. Pricing confidence is reduced by notable outlier complaints about dramatic price increases and a potentially predatory quote to a senior citizen. Project completion is similarly tempered by at least three reviews describing incomplete, botched, or abandoned work. The score reflects a contractor with genuine strengths but a meaningful and documented tail of serious failures. Read less