Brown Plumbing-Heating-Air

Both available reviews are strongly negative and paint a consistent picture of serious deficiencies across multiple dimensions. Professionalism is critically low: one review describes a supervisor who became rude, canceled an appointment in retaliation for a complaint, and showed no accountability, while the other describes a company that failed to show up and offered no proactive communication. P... Read more

Both available reviews are strongly negative and paint a consistent picture of serious deficiencies across multiple dimensions. Professionalism is critically low: one review describes a supervisor who became rude, canceled an appointment in retaliation for a complaint, and showed no accountability, while the other describes a company that failed to show up and offered no proactive communication. Project completion is also critically low: one technician failed to correctly identify cracked pipes and root intrusion during a camera inspection, and the company subsequently deflected responsibility by citing fine-print 'attempt' language on the receipt. Experience scores marginally above zero only because the technician did perform a camera scope, but the missed diagnosis of visible root intrusion and cracked pipe suggests a significant failure in technical competence. Pricing data was entirely absent from both reviews, so no score can be assigned to that dimension. Read less