RSM Plumbing

RSM Plumbing presents a deeply mixed picture across its review history. Professionalism scores moderately — many reviewers praise individual plumbers like Gilbert, James, Homer, and Mike M for friendliness, punctuality, and going above and beyond, but there are repeated and credible complaints about rude office staff, no-shows, and failure to communicate delays, which significantly drag the scor... Read more

RSM Plumbing presents a deeply mixed picture across its review history. Professionalism scores moderately — many reviewers praise individual plumbers like Gilbert, James, Homer, and Mike M for friendliness, punctuality, and going above and beyond, but there are repeated and credible complaints about rude office staff, no-shows, and failure to communicate delays, which significantly drag the score down. Pricing is the weakest dimension: a substantial number of reviewers across multiple years explicitly describe charges as excessive, non-transparent, or far above market rate, including a $40K re-pipe quote versus competitors at $12–14K, $1,100/hour effective labor rates, and a $280 charge for a 7-minute job — these are not isolated incidents. Project completion is above average but not without blemish; most jobs are completed, but at least two reviews describe abandoned or incomplete work, and one describes a job left with more leaks and open holes than when it started. Experience scores reasonably well, with many reviewers citing skilled diagnostics and quality workmanship from specific technicians, though a few reviews note poor problem-solving or incorrect advice on first visits. Read less