Surf City Plumbing

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This contractor presents a deeply polarized profile with stark contradictions across reviews. Positive reviews (primarily from 2013–2021) consistently praise responsiveness, fair pricing, technical skill, and professionalism. However, two recent 1-star reviews (2024 and 2021) describe serious behavioral issues including dishonesty, disrespect, verbal abuse, scope creep, and illegal work removal—allegations that directly contradict the 'honest plumber' narrative in older reviews. The 2024 review documents specific technical failures (improper drain installation, mixed hot/cold lines) and retaliatory conduct. The pattern suggests either significant deterioration in service quality and conduct over time, or a fundamental reliability problem in the contractor's character that older reviews failed to capture. Pricing feedback is mixed: some praise fair rates while others report excessive charges and inflated estimates. The WW Score reflects this volatility and the serious red flags in recent feedback. Read less