Plumbing Express

This contractor has a large and deeply mixed review record spanning many years and what appears to be multiple operating entities or franchise locations (Plumbing Express, Total Tech, GMR Plumbing) reviewed together. The majority of positive reviews praise specific technicians — Rod, Dave, Daniel, Antonio, Austin, and others — for punctuality, communication, and quality workmanship on jobs ran... Read more

This contractor has a large and deeply mixed review record spanning many years and what appears to be multiple operating entities or franchise locations (Plumbing Express, Total Tech, GMR Plumbing) reviewed together. The majority of positive reviews praise specific technicians — Rod, Dave, Daniel, Antonio, Austin, and others — for punctuality, communication, and quality workmanship on jobs ranging from repiping to water heater installation. However, a significant and consistent pattern of serious negative reviews exists, particularly from customers dispatched via home warranty companies, who report technicians refusing to do work, misrepresenting findings to warranty companies, rude office staff, property damage left unaddressed, and warranty non-compliance. Pricing complaints are notable and recurring, with multiple reviewers citing charges far above competitors and a $39–$69 service call fee that is not credited toward work. Project completion failures — including no-shows, abandoned jobs, and unresolved callbacks — appear in enough reviews to meaningfully suppress the completion score. The overall picture is a company with genuinely skilled and professional individual technicians whose performance is undermined by inconsistent office management, pricing transparency issues, and a troubling pattern of behavior specifically in home warranty contexts. Read less