Option One Plumbing

Option One Plumbing has a large and mixed review history spanning over a decade. Professionalism scores moderately well overall — many individual technicians (Paul, Sean, Devin, Christian, Ruben, Noah, Armando, etc.) are praised for being courteous, communicative, and thorough — but this is significantly dragged down by a recurring pattern of no-shows, missed appointment windows, unresponsive ... Read more

Option One Plumbing has a large and mixed review history spanning over a decade. Professionalism scores moderately well overall — many individual technicians (Paul, Sean, Devin, Christian, Ruben, Noah, Armando, etc.) are praised for being courteous, communicative, and thorough — but this is significantly dragged down by a recurring pattern of no-shows, missed appointment windows, unresponsive management, and at least one supervisor described as openly rude to a customer. Pricing is the weakest dimension: multiple independent reviewers across different years describe being quoted prices far above competitors for identical work, hidden fees, bait-and-switch tactics, and pressure sales — with some customers paying 3–5x what a competitor later charged. Project completion is mixed: many jobs are completed well and on time, but there is a meaningful cluster of serious complaints involving incomplete work, abandoned jobs, paid services never rendered, and refusal to return calls after payment — including one review describing thousands of dollars taken with work left unfinished. Experience scores reasonably well, with many reviewers noting skilled diagnostics, thorough explanations, and quality workmanship from individual technicians, though offset by a few cases of clearly substandard or incorrect work. Read less