Ace Pelizon Plumbing

Ace Pelizon Plumbing demonstrates strong technical competence and generally professional conduct, with dozens of reviews praising knowledgeable, courteous, and thorough technicians by name. However, pricing is the single most damaging dimension in this dataset — a substantial and consistent pattern of complaints about excessive charges, inflated parts markups, high diagnostic fees, and quotes th... Read more

Ace Pelizon Plumbing demonstrates strong technical competence and generally professional conduct, with dozens of reviews praising knowledgeable, courteous, and thorough technicians by name. However, pricing is the single most damaging dimension in this dataset — a substantial and consistent pattern of complaints about excessive charges, inflated parts markups, high diagnostic fees, and quotes that far exceed competitors spans the entire review history from 2005 through 2025. Project completion is solid overall but is meaningfully undermined by several serious failures: missed appointments with no notification, an unresolved multi-year warranty dispute involving a $17,000 sewer liner job, a water heater repair requiring four separate visits due to misdiagnosis, and at least two instances of no-shows on scheduled calls. Professionalism scores well on average due to the volume of positive mentions, but is pulled down by recurring complaints about AI phone systems, unprofessional scheduling practices, a manager calling a customer a liar, and poor communication during multi-day jobs. The breadth of the review history (2005–2025) and high mention counts across all dimensions give this score strong reliability, though the pricing concerns are persistent and structural rather than isolated. Read less