JR Putman Plumbing, Heating and Air

JR Putman exhibits a deeply polarized performance profile with significant systemic issues offsetting pockets of excellent individual technician work. While some technicians (Robert, Joey, Anthony, Chris, Derrick) receive consistent praise for professionalism and technical competence, the company suffers from severe organizational failures: chronic scheduling problems, missed appointments, poor in... Read more

JR Putman exhibits a deeply polarized performance profile with significant systemic issues offsetting pockets of excellent individual technician work. While some technicians (Robert, Joey, Anthony, Chris, Derrick) receive consistent praise for professionalism and technical competence, the company suffers from severe organizational failures: chronic scheduling problems, missed appointments, poor internal communication, and a documented pattern of aggressive upselling with misdiagnosis. Pricing complaints are pervasive, with customers reporting inflated quotes, hidden charges, and unauthorized billing. Project completion is severely compromised by incomplete work, extended timelines, and failure to honor warranties or service agreements. The company's management appears unresponsive to complaints, and multiple reviews document threats, refusal to take responsibility, and attempts to suppress negative reviews. Read less