Ishii & Son - Plumbing Heating & Cooling

Ishii and Son demonstrates strong technical expertise and honest pricing philosophy, with 11 reviews explicitly praising skill level and problem-solving ability. However, professionalism is significantly undermined by documented communication failures (non-responsive to callbacks, ignored messages) and project completion issues (incomplete diagnostics, unauthorized work, long-term failures). Prici... Read more

Ishii and Son demonstrates strong technical expertise and honest pricing philosophy, with 11 reviews explicitly praising skill level and problem-solving ability. However, professionalism is significantly undermined by documented communication failures (non-responsive to callbacks, ignored messages) and project completion issues (incomplete diagnostics, unauthorized work, long-term failures). Pricing feedback is mixed: multiple reviews cite fair and reasonable rates, but two recent reviews (2017) report high labor charges ($400/hour equivalent) that contradict the 'honest pricing' narrative. The company shows inconsistent service quality across a 14-year review span, with older reviews (2011-2013) more positive than recent ones (2016-2018). Read less