Advanced Plumbing & Rooter Service

Advanced Plumbing & Rooter Service presents a deeply polarized review profile. Positive reviews — concentrated among direct-hire and some home warranty customers — consistently praise named technicians (George, Spencer, Mike, David, Chris, Julian, Lenny, Rafael) for professionalism, punctuality, knowledge, and thorough workmanship. However, a large volume of negative reviews — many also subs... Read more

Advanced Plumbing & Rooter Service presents a deeply polarized review profile. Positive reviews — concentrated among direct-hire and some home warranty customers — consistently praise named technicians (George, Spencer, Mike, David, Chris, Julian, Lenny, Rafael) for professionalism, punctuality, knowledge, and thorough workmanship. However, a large volume of negative reviews — many also substantive and detailed — describe repeated appointment cancellations and no-shows, rude and combative office staff who hung up on customers, shoddy or incomplete work requiring multiple return visits, inflated pricing and alleged upselling of unnecessary services, and failure to follow through on commitments. A clear pattern emerges in the negative reviews: customers assigned via home warranty companies report dramatically worse experiences than direct-hire customers, suggesting a two-tier service model. Pricing complaints are numerous and specific, with multiple reviewers citing quotes 3–5x higher than competitors or charges for work not performed. Project completion is significantly dragged down by documented cases of unresolved issues after 3–5 visits, abandoned jobs, and work that failed inspection or caused new damage. Read less