Bill Howe

Both reviews paint a deeply negative picture across all dimensions. The first review details serious professionalism failures including a no-show on the first appointment, multiple wasted days, a forged or unauthorized signature on a liability disclaimer, and a manager (Hector) who was dismissive and unresponsive — though a refund was eventually issued. The second review is brief but scathing, d... Read more

Both reviews paint a deeply negative picture across all dimensions. The first review details serious professionalism failures including a no-show on the first appointment, multiple wasted days, a forged or unauthorized signature on a liability disclaimer, and a manager (Hector) who was dismissive and unresponsive — though a refund was eventually issued. The second review is brief but scathing, describing the contractor as completely incapable of a simple part replacement and characterizing the experience as being ripped off. Project completion is scored very low as work either caused damage or was not completed at all. Experience scores are similarly poor, with one review explicitly stating the work damaged the pipes and another calling the technician incompetent. Pricing concerns are noted in the first review, where a $1,200 verbal-only estimate was charged for work that ultimately caused a flood. Read less