911 Plumbing and Drain Rescue

The majority of reviews praise individual technicians — particularly Javier and Michael — for strong technical knowledge, responsiveness, and fair pricing, which drives solid scores in experience and pricing. However, four one-star reviews describe serious failures in scheduling reliability, no-shows, and poor communication, which meaningfully drag down professionalism and project completion s... Read more

The majority of reviews praise individual technicians — particularly Javier and Michael — for strong technical knowledge, responsiveness, and fair pricing, which drives solid scores in experience and pricing. However, four one-star reviews describe serious failures in scheduling reliability, no-shows, and poor communication, which meaningfully drag down professionalism and project completion scores. The no-show and missed appointment pattern appears across multiple reviews and multiple years, suggesting a systemic operational issue rather than isolated incidents. The business demonstrates genuine skill and value when technicians actually arrive, but the scheduling and dispatch reliability is a documented and recurring weakness. Recency note: the most recent negative review is from January 2023, indicating the scheduling problem has not been resolved over time. Read less